Give agents a verdict before they act
Catch synthetic callers and social engineering aimed at your contact center, and surface a verdict to the agent before they move money or unlock access.
Where call center fraud happens
Synthetic callers at scale
Cloned voices and scripted social engineering aimed at agents to seize accounts and reset access.
Account takeover attempts
Callers impersonating customers or staff to move money, change details, or unlock access.
How a call center attack unfolds
These attacks move through a recognizable sequence. Diopter scores that sequence while the call is still in progress.
The caller claims an identity
An inbound caller presents as a customer or an employee the agent is expected to help.
Something is urgent
A locked account or a deadline pushes the agent to resolve it quickly.
Skip the extra step
The caller resists escalation or additional verification that would slow them down.
Access grows
A small change becomes a reset, a transfer, or a broader grant of access.
The agent acts
Money moves or access opens before anyone confirms who was really on the line.
What Diopter looks for
Synthetic audio on inbound calls
Score inbound voice for cloning and synthesis as the agent is talking.
Social engineering patterns
Detect the pressure and pretext patterns agents are trained to miss under volume.
Agent-side verdicts
Surface a verdict and recommended step to the agent before they act on the request.
From signals to one action your team can take.
- AudioSynthetic detected
- PretextDetected
- ConversationPressure rising
Agents get a clear verdict in the moment, not a postmortem after the loss.
Most tools check one clip. Diopter reads the whole call.
Point-in-time detectors answer a single question: is this video or voice fake? A good clone passes that test. Diopter scores the whole conversation, the authority claims, the manufactured urgency, the push to go off-channel, and the escalating ask, then raises a verdict on the pattern a single frame cannot show.
A single inbound clip may look clean. The pressure and pretext an agent faces over the call are the pattern Diopter scores.
Light to deploy, clear about what runs where.
Pilot in days, roll wider through MDM, and keep sensitive call media inside your perimeter.
- On-prem and hybrid deployments supported
- No caller-side install
- Bot or bot-free capture
- Configurable retention, including ZDR
- MDM rollout (Intune, Jamf)
- SOC 2 Type II in progress
What security and fraud teams ask first.
Walk an attack arc with Diopter.
In 30 minutes, we will replay a real deepfake incident, show the signals Diopter would score, and map the verdict your team could act on.